Planify Policy

Refund policy

Last updated: 13 August 2026

1. Scope

This Refund Policy applies to paid Planify subscriptions. Planify is a personal project operated by Chereji Ionuț (Timișoara, Romania). Paid checkout is processed by Paddle as merchant of record. Paddle’s refund rules also apply: Paddle Refund Policy.

Where mandatory consumer law, Paddle policy, or this Policy conflict, the rule that gives the customer the stronger non-waivable legal protection prevails.

Free plan usage is not paid and is not refundable.

Contact: ticket@planify.team

2. Cancellation is not a refund

You may cancel a subscription to stop the next renewal. Access continues until the end of the period already paid, unless we agree otherwise in writing. Cancellation does not by itself create a right to money back for unused days, unused WhatsApp volume, or unused seats.

3. Statutory withdrawal (consumers only)

If you are a consumer under EU/EEA (or equivalent) law — a natural person acting outside a trade, business, craft, or profession — you have a 14-day right of withdrawal from the first payment of a new paid subscription, without giving a reason, unless that right has been validly lost under the law (for example where digital service performance has begun with your express prior consent and acknowledgement that you lose the right).

That 14-day right:

  • does not require a “founded” commercial reason;
  • applies to the first payment of the subscription (and to a new 14-day window after a free trial ends, where Paddle’s policy so provides);
  • does not automatically apply to later renewal payments, except where the law or Paddle’s policy says otherwise.

Most Planify Customers are organizations (churches, NGOs, clubs, businesses). An organization buying Planify for its operations is not a consumer. Section 3 does not give organizations an unconditional refund.

4. Discretionary refunds — strict review

Outside a valid statutory withdrawal, refunds are exceptional. Every request is reviewed. Approval is not automatic. We (and, where relevant, Paddle) check whether the reason is founded, documented, and attributable to a billing or service failure, not to a change of mind or to third-party rules.

4.1 Reasons that may be accepted (if proven)

  • Duplicate charge for the same plan and period.
  • Charge after a cancellation that had already taken effect, where the renewal should not have been billed.
  • Wrong amount charged due to a billing error.
  • Paid access was not provisioned at all for reasons attributable to Planify, and we could not restore it within a reasonable time after you reported it.
  • A material, documented defect in Planify that prevented the core scheduling/confirmation service from being used, which we failed to remedy within a reasonable time after a complete support report.

4.2 Reasons that are not founded

  • Change of mind, unused quota, unused Members, or “we did not send many messages.”
  • Wanting a cheaper plan, a pause, or a downgrade mid-cycle.
  • Members not answering WhatsApp, wrong numbers entered by you, or internal organization issues.
  • WhatsApp/Meta template rejection, quality rating, review, restriction, or delay.
  • Breach of the Terms (fake names, spam, links, marketing, abuse, or similar).
  • Outages of WhatsApp, Meta, the internet, or the Member’s device.
  • Requests without a receipt, transaction ID, or a clear factual explanation.
  • Chargebacks opened in parallel without first contacting us or Paddle (these may suspend the account while investigated).

5. How to request a refund

Email ticket@planify.team with the subject line Refund request. Include:

  1. account email and organization name;
  2. Paddle transaction ID or receipt (from the payment confirmation email);
  3. date and amount charged;
  4. plan name;
  5. a precise description of the problem;
  6. evidence (screenshots, error messages, previous ticket IDs, cancellation confirmation).

You may also use the “Manage subscription” / refund options in your Paddle receipt. If you contact Paddle, tell us as well so we can confirm account status.

Incomplete requests will be treated as unfounded until the missing items are provided.

6. Review process

  • We acknowledge the request and review it within 10 business days (Romania).
  • We may ask for more information. If you do not reply within 7 days, the request may be closed as unfounded.
  • We decide: approve in full, approve in part, or refuse. The decision is sent in writing to the account email.
  • Approved refunds are processed by Paddle to the original payment method, usually within 14 days of approval. Banks may take additional time to show the credit.
  • If a refund is approved, paid access for that period may be revoked.

Statutory consumer withdrawals under Section 3 are processed under applicable law and Paddle policy. They are not subjected to the “founded reason” test.

7. Partial refunds

Where a founded billing error covers only part of a charge, we may approve a partial refund. We do not prorate unused WhatsApp volume as a standard practice.

8. Abuse

Fraud, repeated unfounded requests, or payment disputes used to obtain free use may lead to refusal, account suspension, and reporting to Paddle or authorities.

9. Contact

ticket@planify.team

Related: Terms and Conditions, Privacy Policy.